This week we have focused on analysing the 5E’s Experience Map. We started the week by completing the map with all information that we received from the one-day training last week. In the training, we asked the participants to answer some of our questions before and after the training such as “how did you hear about…
Week 3: Observing Innovera mera training
On Friday on the 20th of April, we participated in Innovera mera training, a one-day innovation training day in Kungsbacka. Our role was to observe the training. As we took the training as a focus point and key experience in our project, it was important for us to see and understand how Kungsbacka is teaching design…
Week 3: 5E’s Experience Map
After the interviews, we wanted to use some kind of a method how to look and put all the answers together. With a help of our tutor, Samantha, we decided to use “5E’s Experience Map”. The aim of the experience map is to map out a certain experience: what happens before, during, and after the…
Week 3: Conducting Empathy Interviews
After the first visits in Kungsbacka and doing some research we felt the need to conduct interviews. With the interviews, we gained closer and more personal information about the work in general, the cultural change process at the municipality and how the project Innovationskraft has evolved. During Week 3 we conducted four interviews with employees…
Week 3: What happened during the week?
At the end of Week 2 we visited Kungsbacka again to meet up with Anneli. The interview with Anneli was very helpful for our process and development. As described in the Blogpost of Week 2, we wanted to understand the change of the culture in the municipality. Therefore she started explaining in a broader perspective…
Week 2: Insight and interviews
During our visit in Kungbacka on the 6th of April we started to get more and more insights from Haris and Rebecca about the working culture of the municipality and about the project Innovationskraft. We decided, it would be important to get further insights and perspectives of different people involved or connected to the project….
Week 1: Visiting Kungsbacka
After all the research during the first week, we ended up having two core questions for our project. Is it possible to change people’s mindset through design thinking tools? Could one approach co-exist without the other approach (approach meaning the three different challenges we got)? We will keep these questions in our minds throughout the whole…
Week 1: What is innovation?
Innovation is probably one of the most popular words of the 21st century. Its use is omnipresent. Service Designers use it in their daily work, there are different concepts taught at universities around the globe and innovation is spread as an all-round-medicine to make organisations healthy and agile again. Even during our first project days,…
Week 1: Testing Kungsbacka innovation model
Since September 2017, Kungsbacka has arranged innovation workshops for its employees. Workshops lead the participants through design thinking methods either in a half day, 1-day or 3-day training. The training consists of three parts: understanding the needs, finding the solution, and realizing the solution. Each part is divided into smaller steps where different design thinking methods will…
Week 1: The Brief
Kungsbacka, a community located on Sweden’s West coast, close to Gothenburg wants to innovate its municipality. To improve the city for its 82 000 citizens, businesses and visitors, Kungsbacka’s municipality is running a project, Innovationkraft, which should enable all employees to innovate the municipality. The idea is, that with using methods of design thinking, service design and…
Innovating Kungsbacka 